Shipping policy
Thank you for choosing to shop with us at NuMannequin Company. We want to ensure that your shopping experience is as pleasant as possible, which is why we have created this friendly Shipping Policy to provide you with all the information you need regarding shipping and delivery of your products.
Shipping Methods and Carriers
We offer a variety of shipping methods to cater to your needs, including standard shipping, expedited shipping, and overnight shipping. The specific methods available may vary depending on your location and the product(s) being shipped. We work with trusted carriers such as UPS, FedEx, USPS, and others to ensure your order reaches you safely and efficiently.
Order Processing Time
We know you're excited to receive your order, and we strive to process and prepare it for shipment within 5 business days from the date you place your order. It's important to note that this processing time doesn't include weekends or public holidays.
During busy seasons or special promotions, order processing times may be slightly longer than usual. But don't worry, we'll always keep you informed by providing estimated processing times on our website or through email updates.
Shipping Time
Shipping time refers to the estimated time it takes for your package to reach its destination after it has been shipped.
The shipping time may vary depending on factors such as the shipping method you select, the destination address, and any customs clearance processes. While we provide estimated shipping times during checkout, please remember that these are just estimates and not guaranteed delivery dates.
Shipping Costs
We calculate shipping costs based on factors like the shipping method chosen, the destination address, and the weight and dimensions of the package. To ensure transparency, we display the shipping costs for your order during the checkout process before you finalize your purchase.
Tracking and Order Status
Once your order is on its way, we'll provide you with a tracking number and instructions on how to track your package.
You can easily track the status of your order by visiting our website and entering the provided tracking number in the designated tracking section. Please keep in mind that tracking information may take a short period to become available after the package has been shipped.
Shipping Restrictions
We currently offer shipping domestically. However, there may be certain destinations where we are unable to deliver due to legal restrictions, customs regulations, or limitations imposed by our shipping carriers. If we are unable to ship to your location, don't worry – we'll let you know once we’re able to expand our reach!
Undeliverable Packages
If, for any reason, a package is undeliverable due to an incorrect or incomplete shipping address provided by you, refusal to accept the package, or failure to arrange for re-delivery or pickup within the carrier's specified timeframe, the package may be returned to us. If this happens, we'll reach out to you to confirm the correct shipping address and make arrangements for re-delivery. Please note that additional shipping charges may apply for re-shipment.
Damaged or Lost Packages
We take utmost care in packaging and handling your orders to ensure they arrive in perfect condition. However, in rare cases where a package is lost or arrives damaged, please don't hesitate to contact our friendly customer support team within 5 days of the expected delivery date.
We will work closely with the shipping carrier to initiate an investigation. If the package is confirmed lost, we'll arrange for a replacement or issue a refund as soon as possible. In the case of a damaged package, we may request photographic evidence or ask you to return the damaged items before providing a replacement or refund.
Changes to Shipping Policy
We want to keep you informed, which is why we reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes made will be effective immediately upon being posted on our website.
Contact Information
Should you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please don't hesitate to reach out to us at contact@numannequincompany.com. Our dedicated team is here to help!
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this friendly Shipping Policy.